{ The Movement for Human-centred Healthcare }



Everyone loves the ‘poppets’ – but do we treat other patients like ‘parcels’?

In this important paper by Jill Maben, she continues her research into the relationship between staff working conditions and the patients’ experience of care. Variation in patient experience is significantly

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“When all members of an organization are motivated to understand and value the most favourable features of its culture, it can make rapid improvements.”