{ The Movement for Human-centred Healthcare }


Robin and Meredith Youngson offer consulting services to healthcare and community organisations internationally, with experience in the UK, Canada, the USA, Australia, New Zealand, and the Middle East

Our dream is to partner with the leaders of healthcare organisations to help liberate the spirit of caring and compassion across your entire community of health workers. But be prepared for challenge: organisations do not become more compassionate unless the senior leaders are willing to role-model and lead the change required.

We can share research and experience showing how a caring and compassionate organization achieves:

  • better clinical outcomes
  • enhanced patient safety
  • higher patient satisfaction
  • happier and more satisfied health professionals
  • reduced costs
  • enhanced reputation
  • transformed recruitment and retention.

Everything you need already exists within your organisation. We use processes of positive psychology and appreciative inquiry to liberate the passion and talent of your staff.


Charter for compassion logoWe also encourage organisations to join the Charter for Compassion.



RobinDr Robin Youngson is an anesthesiologist in New Zealand and an internationally renowned clinical leader with wide experience of health service improvement at the local, national and international level. He helped lead transformational change at the new Waitakere Hospital in Auckland, was a founding member of the national Quality Improvement Committee in NZ, and worked with the World Health Organization on patient safety.

He’s the author of the acclaimed book, “TIME TO CARE – How to love your patients and your job

Honorary Senior Lecturer at the University of Auckland

Member of the Editorial Board of the Journal of Compassionate Healthcare

Member of the Global Compassion Council of the international Charter for Compassion


MeredithMeredith Youngson is renowned for her work in community development. She was a founder of Waitakere Health Link, a grass roots organisation which brings the community voice into healthcare decision-making. She is a trained mBIT (multiple brain integration techniques) coach, and is skilled in coaching, mentoring and facilitating working partnerships between community groups and large organisations.




Our intention is to build the capacity within your own organization and we offer ‘train-the-trainer’ and learning resources for your own educators and leaders. See workshops and keynote speaking for further details.

 Consulting clients include:

Combined client logo


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The single most important thing I want to achieve during my time as CEO is to reconnect our staff with what motivated all of us to join healthcare in the first place – to care for patients with compassion. I’m joined by Dr Robin Youngson, the founder of Hearts in Healthcare, to talk about compassion in care and why it’s so incredibly important in healthcare delivery.
Geraint Martin, CEO Counties Manukau District Health Board