{ The Movement for Human-centred Healthcare }

Our Purpose

Rehumanising Healthcare


“Healthcare’s focus on physical disease and bio-medicine is unbalanced. We need to pay much more attention to emotional, psychological and spiritual wellbeing and the huge importance of healing relationships.”


{ together we can re-learn a new way of being }

Update: 18th April 2019The Hearts in Healthcare movement is no longer active and this website is now a passive repository of information. You can find articles, inspiration, and resources to help you adapt your own practice or become a leader in compassionate healthcare.

Resources | Video

Hearts in Healthcare co-founder Dr Robin Youngson is giving away his entire slide collection!

The great slide giveaway annotatedAt Hearts in Healthcare we want to recruit a thousand speakers and presenters spreading the word about compassionate healthcare, all around the world.

To help you in that task, Robin is giving away his entire slide collection for you to use in your own presentation! Add your own title and logo, choose slides from the huge collection, feature your own stories and images, and inspire the audience with your own knowledge, insight and compassion.

This is an amazing treasure trove. The slide collection represents ten years of researching the scientific evidence, collecting inspiring stories and knowledge from health professionals in fifteen countries, sourcing hundreds of beautiful images and putting it all together for a compelling presentation. Every slide has extensive notes and the scientific references for an evidence-based presentation.

Follow this link to view the slide catalogues, download slides, and view a short video in which Robin shares advice about creating your own compelling slides and engaging powerfully with your audience.


Time to Care

“The book that launched a movement”

If you only read one book about healthcare in your lifetime, whether you are a patient or a professional, let this be the book.


Our Healthcare System Needs...
  • Connection, love, compassion, humour, and to listen.

    Claire Yeoman
  • more palliative care experts

  • Value all people

  • more time, to really listen to our people

  • Comfort-caring in every lived healthcare interaction

  • truly listening

    Eila Neergaard
  • professionals who understand the art of listening

    Eila Neergaard
  • Tenderness within our hearts, towards others & ourselves

  • to wean itself from Big Pharma & put Heart first!

    Frank M. Tedesco
  • people that feels and love taking care of people that feel

  • to be more person centred-whether person is patient or carer

    Cathryn Watters
  • To share the love

  • Compassion centered and courtesy focused

  • believe people want to live full and whole lives

  • More staff creativity in the workplace.

  • existential authentic leadership

    Jennifer Poot
  • Courageous people that promote this idea and don't step back

  • Transformation through awareness, aroha and political action

  • More people on the ground, less people sitting in offices

    Leah Pointon
  • More compassion mental health whether self medicating or not

    Sarah quell
  • to integrate itself with naturopathic holistic patient care.

    Erin Hudson
  • A community focus on health care vs. disease management.

    Denise Gour
  • Well rested staff who are not overworked.

  • to understand the science and economics of compassion

  • hope

  • love, empathy and compassion.

  • Deeper human interaction

  • leaders who serve and clinicians who lead for patients

  • More patient centered , compassionate and honest physicians.

    Evita Fernandez
  • physicians brave enough to be human,authentic and real

  • more booklets like my Stigmabusters to teach young children

    Alison Smith
  • Medical staff need to learn and use peoples names, say hello

  • I'm an ex RN, love volunteering as a massage therapist.

    Margot Hays
  • Smiling at one another,stop judging each other.

  • to remember they wouldn't be here if not for the patients

  • More Heart-centred touch.

    Brendan Devlin
  • More compassionate leaders

  • genuine compassion for the care providers

    Amy Bedan Poff
  • More time with patients; support for more robust primary care

    Amy Bedan Poff
  • To stop calling us patients and remember we are people.

  • A liberal sprinkling of the 'Time to care' book in every healthcare facility

  • to value CARE as a therapy.

    sarah Hoath
  • Treat every patient as if they were a member of your family

    Sarah Hoath
  • a non-profit single-payer system

    Laura Krome
  • Less drugs and more compassionate touch.

  • focus less on money and more on wellness

    Eli Pendleton
  • Treat your patients like you want you or your beloved to be treated

  • A genuine team approach to support patients, families, and staff

  • A focus on compassion rather than profit.

    Sharon M.
  • Humane patient load expectations based on quality of care.

    Lois Luckett
  • more eye contact , big open smiles and caring touch

  • More Smiles and Laughter!

  • more sympathy

    Chronis Tasioudis
  • Fully embrace compassion.

    Anna Maria
  • Mindful & empathic listening to our patients & each other.

  • Respect elderly patients desire to keep living.

    Birute Macys
  • More time and caring for each patient. They are not machines

  • to remember that the "patient" is a human being

  • To change from being dollar driven care to patient centred c

    Judy Hitchcock
  • Empathy, love

  • More Happiness!

  • That moment that inspired us to care to be remembered.

    Amanda Cox
  • Daily 'successes and care' stories to accelerate mind shifts

    Katie inker
  • Mindfullness as a paper in all undergraduate schools

    Tania PenaiaRyan
  • Educate team re the energy caregivers bring to patients

    Lisa Benner
  • More Money More Doc & Nurses More Communication More Respect

    Julie Smythe
  • to promote more JOY in service to one another!

  • Care needs to be underpinned by the love of one another

    nikki Thomas-Roberts
  • Respect for patient autonomy and promotion of individuality

    Zoe Joblin
  • humanity and mindful compassion, starting with our selves....

  • Whole person care

  • Greater focus on HEALTH and on CARE

    Kathy Torpie
  • Recognition & strengthening of the good within it already

  • Leaders who role model compassion successfully

    Helen King
  • Recognition of feelings

  • More celebration, less blame, more education, less training.

  • Patient's perspective and compassion in our hearts!

    Stephanie Turner
  • trust that we all know how to heal

  • to be seen as a basic human right, to get the politics out of it, to not expect to be profitable but to be self sustaining

  • Recorded consultations

    Mitzi Blennerhassett
  • To better integrate physical, behavioral & spiritual health

  • Bridges that openly link all approaches & philosophies

  • leadership that truly values and nurtures compassion

  • To create the right environment that brings forth wellness

    David Hanna
  • a loss of egos and encouragement of humility

    Daniel Baden
  • more self-compassion

  • community= communication in unity

    cath crock
  • more joy

    cath crock
  • Nourishing food for all our patients!

  • To create a healthy and safe working environment for all

    Heart Admin
  • more lovin'

  • to pay more attention to people

  • More hugs!

  • we should be more conscious of the language we use

  • More laughter!!



Daily Practice
  • Laughter is great medicine

    When patients are anxious or facing up to loss and suffering, humour is healing. It creates a bond of human connection, brings people down to the same level, releases tension, and reduces pain. Make gentle humour part of your daily practice.

  • Offer your personal phone number to patients in need

    Give your patient your personal cell phone number and invite them to call if they are worried, if the problem doesn’t get better, or if they couldn’t get the help they need. Patient rarely call; when they do, it’s usually important.

  • Let the patient set the agenda

    After introductions and clarifying role/purpose, the health professional says, “Before we start it would be really helpful for me to know what’s on your mind”. Listen without interrupting. Feedback and clarify.

  • Choose to love your job

    On every journey to work, choose the thoughts you allow into your mind. Displace thoughts of resentment, fatigue or blaming with thoughts of gratitude and appreciation for the privilege of intimate connection with your patients.

  • Learn about self-compassion

    Health professionals tend to be high self-critical. Self-compassion allows you to be kinder to yourself and less judgmental of others. Self-compassion is also a more stable foundation for wellbeing than self-esteem and may help protect against burnout.

  • Offering a comforting touch in every patient encounter

    Non-clinical touch powerfully conveys empathy, care and concern. A touch to the back of the hand, or to the upper arm universally conveys empathy in all cultures. Many patients will appreciate having their hand held during a moment of anxiety.

  • Say, “I have the time”

    At the conclusion of each patient encounter, ask, “Is there something else I can do for you today? – I have the time.” When you attend to what is most important to patients, the time you need will magically become available.

  • Choose to believe that ‘difficult’ patients don’t exist

    If an interaction is feeling difficult, maybe the problem is a difficult health professional, not a difficult patient. This shift in attitude has a magical effect on patients and will definitely improve your day!

  • Walking the TALK – Tiny Acts of Loving Kindness

    Each day set the intention of performing a small act of kindness: moving the patient’s water jug within reach; helping the lost visitor; making the phone call to reassure a family member. The only limit is your imagination.

  • Treat each patient as the only patient in the world.

    Setting aside all your hurry and distraction to be fully present to each patient – as if they were the only patient in the whole world. Pause before every patient encounter, take some deep breaths, stand still and then bring your full attention to your patient.

Learn With Us, in a guided environment.

Hearts In Healthcare | Inspiration

Compassion Activist – Robin Youngson – retires from role

Dr Robin Youngson, the cofounder of Hearts in Healthcare, is retiring from his fifteen-year role as an activist, speaker and leader. I have decided to retire from active involvement in

Hearts In Healthcare

A (draft) Healers’ Creed

Who or what is a healer? Our correspondence shows there is a wide range of beliefs. From our own insight and learnings, and the views expressed by our followers, here’s

{ through compassion we can put health & care back at the centre of healthcare }

The most powerful way you can change the world is to change yourself.

Support Our Revolution

Learn With Us

For each individual, the journey back to care, kindness and compassion is irreversible.

Take your first step today.

For communities, the flame of compassion can spread rapidly.

Ignite the fire today.

Join the Movement