Inspiration

Worth a second look – a story that’s changing care around the world

Losing face book review

This is the second edition of “Losing Face” by Kathy Torpie. The difference now is that Kathy’s story went ‘viral’ on a 4-minute Hearts in Healthcare video that’s been viewed over 50,000 times and is changing care around the world. That’s the power of her story.

We share here an independent Review from Ko Awatea of the new edition of “Losing Face”. It’s a compelling read. If you want to understand how the nature of your care impacts powerfully on your patients’ experience – this book is for you.

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“When all members of an organization are motivated to understand and value the most favourable features of its culture, it can make rapid improvements.”