Workplace

Health professionals yearning for a compassionate workplace

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86% of surveyed health professionals said they would consider changing jobs to find a truly compassionate workplace.

244 health professionals, mostly from the USA, New Zealand, Australia and Spain, responded to a Hearts in Healthcare online survey about compassionate workplaces. They rated their own organisation on a scale of 1 to 5 on these questions:

  • How much does your organisation treat every patient with care and compassion – average rating 3.2/5
  • How compassionate and caring is your organisation towards employees – average rating 2.4/5
  • How much does your organisation reward acts of human caring, as opposed to efficiency and productivity – average rating 2.2/5
  • How well do senior leaders in your organisation act as compassionate role-models – average rating 2.4/5
  • How well does your organisation give emotional support to both employees and patients after challenging events – average rating 2.5/5
  • Would you consider changing jobs to find a truly compassionate workplace – 86% of respondents

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Overwhelmingly, it seems that healthcare employers are rewarding efficiency and productivity over acts of compassionate caring. As a result, 86% of those surveyed said they would consider changing jobs to find a truly compassionate workplace.

Compassionate Leadership makes a big difference

The quality of compassionate leadership made a hugely significant difference to ratings and intentions. When leaders were rated as poor role-models for compassion (rating 1-2/5), 95% of respondents said they would consider changing jobs!

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3 Responses to “Health professionals yearning for a compassionate workplace”

  1. This is so very important and validates common sense. It is difficult to give what we don’t have. Most health care professionals went into the field to care for people. When care is marginalized and efficiency is valued above all else, diminishment of all human beings involved is the result. A beautiful quote by Henri Nouwen says it best: “Anyone who enters the pain of a stranger is a truly remarkable person.” The work of caring for people who are suffering, vulnerable, dependent on health care professionals to achieve a higher level well being, is sacred work. Health care leaders must understand this fundamental truth and create organizational cultures centered on compassionate care for all human beings who enter and who work there.

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