{ The Movement for Human-centred Healthcare }


doctor conducts exam World Bank Images


Ten simple rules….

Even as a doctor I still feel intimidated in a strange hospital, like a traveller lost in a foreign land. So imagine how small our patients feel when we strip



Practising compassion.

Opinion by Robin Youngson. We don’t expect to become proficient at piano playing, driving a car, or playing golf without regular practice. Compassion is no different. It’s why we talk

woman on phone Marjan Lavarevski


Here's my number.

Opinion by Robin Youngson. Last year I met a primary care physician in the USA who gives his personal mobile phone number to every one of his patients. How often

see me as a person


This book could literally transform the world of healthcare – read it now!

See Me as a Person: Creating Therapeutic Relationships with Patients and Their Families.  Mary Koloroutis and Michael Trout.  If you have a family member or friend who works in healthcare,

valet parking Tadson Bussey


Free valet parking for patients!

Imagine the scene: Your Dad is eighty-five years old and has an appointment to see his oncologist at the hospital. Your Mom is eight-seven; she’s driving the car. Advanced age,

analytical Theilr


Analytical thought suppresses empathy

Ever wondered how some doctors could be so lacking in empathy? New research shows that our brains cycle between different pathways and that analytical thought and empathy can’t occur simultaneously.

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“When all members of an organization are motivated to understand and value the most favourable features of its culture, it can make rapid improvements.”