{ The Movement for Human-centred Healthcare }


Hearts In Healthcare

Hearts in Healthcare takes off!

A personal message to our members from Robin Youngson, CoFounder of Hearts in Healthcare. In the last year Hearts in Healthcare has reached some major milestones: Our social networks are

HiH takes off
school prison hospital

Hearts In Healthcare

Prisons are not the only institutions that rob us of liberty and dignity

Grateful thanks to David Wolfe who posted the original image on Facebook, comparing schools to prisons. The addition of hospitals is our own.

HiH goes mobile

Hearts In Healthcare

Hearts in Healthcare goes ‘mobile’

With the relaunch of the Hearts in Healthcare online community, we’re taking our network mobile with two new ‘apps’. 60% of web viewing is now done on mobile devices and, as screen

Med Interview App

Hearts In Healthcare | Practice

Free new App aids patient-centered consultations

A colleague from ‘Compassion for Care’ in the Netherlands is offering a free app to Hearts in Healthcare members. The MedIntw App is a practical aid for the medical student/intern, specialist-in-training or physician who


Hearts In Healthcare | Opinion

Compassion cannot flourish when healthcare is a commodity

Opinion by Robin Youngson Why is technology the dominant force in healthcare and not human caring? Why is it so difficult to create a humane and compassionate workplace? Why do we

Here’s a good news story to help end your year on a positive note 🙂

Did you know that a mayor of an American city just won a landslide election victory on a policy platform of human kindness? Tom Tait is the re-elected Mayor of the City of Anaheim in California and we caught up with him during the ‘Compassion Week’ in San Francisco. He shared the stage with three other mayors at the Empathy and Compassion in Society conference.

In Australia, what was the public reaction to the hostage drama in Sydney, when an Islamic gunman held hostage and killed innocent victims? Rather than a tidal-wave of Islamophobia, citizens united to offer support to Muslim Australians, as reported by ABC News in Sydney. The news channel had calls from Muslim listeners who say they are too scared to ride on public transport at the moment. Within hours a new tag on Twitter #illridewithyou had over 120,000 Tweets worldwide.

On a similar note, an inspiring story in the NY Times relates how in Denmark they are attempting to rehabilitate Jihadists returning from fighting in Syria, rather than criminalise them.

The international Charter for Compassion is a rapidly growing movement. In 2013, there were 98 Compassionate Communities and 127 Charter Partners – organisations that have pledge to support the Charter for Compassion. At the end of 2014, there are now over 250 Compassionate Communities and more than 1,000 Partners. For more great news about how the Charter for Compassion is influencing the world, see their newsletter, “We’re spreading the word“. 

Google search for ‘compassion + healthcare‘ in 2006 yielded only 3,000 ‘hits’ and most of those were irrelevant. In the whole world, we couldn’t find any document about healthcare strategy or quality improvement that included the word ‘compassion’. Now the same search yields 23 million ‘hits’ – an extraordinary  change. Try it yourself and marvel at the results!

At Hearts in Healthcare we have noticed a major change in the last year. Suddenly we are getting multiple invitations to present at speciality medical conferences, we are finding support from quality improvement bodies like the Clinical Excellence Commission in Sydney (video here), and we’re appreciating approaches from government health leaders in Australia and New Zealand. The tide has turned.

An editorial in the Postgraduate Medical Journal recently profiled the work of Dr Robin Youngson, Co-Founder of Hearts in Healthcare, and concluded: The question is not ‘How can we afford compassionate care’ but ‘How can we afford NOT to rehumanize our healthcare system?’ A good question, indeed!

TIME TO CARE, the book that launched the movement is now published in Dutch and the German translation will be completed in January. The next stop on our international networking is in Saudi Arabia. Our international movement is gathering pace.

Hearts In Healthcare

The tide of compassion is rising!

Here’s a good news story to help end your year on a positive note 🙂 Did you know that a mayor of an American city just won a landslide election victory

Robin Global Council

Hearts In Healthcare

International honour for Co-Founder of Hearts in Healthcare

Dr Robin Youngson, the Co-Founder of Hearts in Healthcare, has been appointed to the Global Compassion Council of the international Charter for Compassion founded by Karen Armstrong. He joins 40


Hearts In Healthcare

“TIME TO CARE” published in Dutch

On 28th November, the first foreign-language edition of ‘TIME TO CARE‘ was launched at a major conference in Rotterdam. Author, and CoFounder of Hearts in Healthcare, Robin Youngson was there to

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“When all members of an organization are motivated to understand and value the most favourable features of its culture, it can make rapid improvements.”