Practice

World-class program teaches physicians and staff the skills of compassionate connection

Language of Caring

When you’ve been a physician for nearly thirty years, it’s easy to get cynical about Continuing Professional Development (CPD). When is the last time you learned something at a conference or workshop that made a really significant difference to your daily patient care? And boosted your work satisfaction? And improved your patient ratings? But think again – here’s a practical learning program that can really make a difference.

The Language of Caring for Physicians‘ is truly outstanding. I wish I could have accessed a program like this ten or even twenty years ago.

In today’s world of high-pressure medicine where most physicians feel buffeted by forces completely out of their control, here is a simple and practical program that step-by-step reconnects you to the heart of your practice: compassionate patient care and masterful communication skills.

Earn the respect and loyalty of your patients; improve clinical outcomes; discover more fulfilling work; and build more effective teamwork. These are just some of the benefits of learning the communication skills set out in this excellent program, as I can attest from my own experience.

Even better, the companion program The Language of Caring for Staff takes these skills to the whole healthcare team, thus supporting an organization-wide culture change.

Wendy Leebov, Jill Golde, Dorothy Sisneros, Carla Rotering MD and all the team are highly qualified experts in this field. All the material is rigorously evidence-based. But what impressed me most was the spot-on practical advice, realistic examples of good and bad practice, the concise ‘rule of thumb’ guides, and checklists for each patient encounter. These tiny details of effective communication practice can make the world of difference to your patient care and the kind of day you have at the office. To make the material vivid and engaging, each module is beautifully illustrated with video scenes of physician-patient and staff-patient interactions. Every little nuance of language, posture and behavior is role-modeled in ways to show what is truly effective, and what gets in the way of connecting with the patient.

The comprehensive program includes leadership development, team training, web resources for trainers, outstanding videos to illustrate the key teaching in each of the modules, a book, a web-based CME program, and a personal App for mobile devices.

The Language of Caring team rightly present their material as a strongly evidence-based program for developing communication skills. But it goes deeper than that. The practices of mindfulness and empathetic communication open up a much deeper dimension of patient care. Here is where compassion, caring and healing become part of each patient encounter and these are the aspects of personal development that will sustain your practice and protect you from burnout.

 

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Why are we so excited about this program? Because we know from practical experience, backed up by neuroscience and positive psychology, that when individual doctors, nurses and therapists learn the skills of patient connection they embark on a path of positivity, mindfulness, wellbeing, resilience, deepening practice and enhanced capacity for compassionate caring. It’s the upward spiral of flourishing.

– Dr Robin Youngson

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“When all members of an organization are motivated to understand and value the most favourable features of its culture, it can make rapid improvements.”