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{ The Movement for Human-centred Healthcare }

Our Purpose

Rehumanising Healthcare

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“Healthcare’s focus on physical disease and bio-medicine is unbalanced. We need to pay much more attention to emotional, psychological and spiritual wellbeing and the huge importance of healing relationships.”

DR ROBIN YOUNGSON “Time to Care

{ together we can re-learn a new way of being }

This site is a hub where you can find articles, inspiration, resources and campaigns, all designed to help you be part of this movement for change, motivating others to join in and supporting each other as together we work towards our goal.

Resources

Time to Care

“The book that launched a movement”

If you only read one book about healthcare in your lifetime, whether you are a patient or a professional, let this be the book.

Campaigns

Our Healthcare System Needs...
  • to remember that the "patient" is a human being

    Anna
  • To change from being dollar driven care to patient centred c

    Judy Hitchcock
  • Empathy, love

    Auxi
  • More Happiness!

    Stephanie
  • That moment that inspired us to care to be remembered.

    Amanda Cox
  • Daily 'successes and care' stories to accelerate mind shifts

    Katie inker
  • Mindfullness as a paper in all undergraduate schools

    Tania PenaiaRyan
  • Educate team re the energy caregivers bring to patients

    Lisa Benner
  • More Money More Doc & Nurses More Communication More Respect

    Julie Smythe
  • to promote more JOY in service to one another!

    Stephanie
  • Care needs to be underpinned by the love of one another

    nikki Thomas-Roberts
  • Respect for patient autonomy and promotion of individuality

    Zoe Joblin
  • humanity and mindful compassion, starting with our selves....

    Fran
  • Whole person care

    Amos
  • Greater focus on HEALTH and on CARE

    Kathy Torpie
  • Recognition & strengthening of the good within it already

    Gauri
  • Leaders who role model compassion successfully

    Helen King
  • Recognition of feelings

    April
  • More celebration, less blame, more education, less training.

    April
  • Patient's perspective and compassion in our hearts!

    Stephanie Turner
  • trust that we all know how to heal

    Diane
  • to be seen as a basic human right, to get the politics out of it, to not expect to be profitable but to be self sustaining

    Kristin
  • Recorded consultations

    Mitzi Blennerhassett
  • To better integrate physical, behavioral & spiritual health

    Stephanie
  • Bridges that openly link all approaches & philosophies

    Richard
  • leadership that truly values and nurtures compassion

    Meredith
  • To create the right environment that brings forth wellness

    David Hanna
  • a loss of egos and encouragement of humility

    Daniel Baden
  • more self-compassion

    Meredith
  • community= communication in unity

    cath crock
  • more joy

    cath crock
  • Nourishing food for all our patients!

    robin
  • To create a healthy and safe working environment for all

    Heart Admin
  • more lovin'

    rachel
  • to pay more attention to people

    Yasmine
  • More hugs!

    Robin
  • we should be more conscious of the language we use

    thinkbox
  • More laughter!!

    thinkbox

Selfcare

Daily Practice
  • Laughter is great medicine

    When patients are anxious or facing up to loss and suffering, humour is healing. It creates a bond of human connection, brings people down to the same level, releases tension, and reduces pain. Make gentle humour part of your daily practice.

  • Offer your personal phone number to patients in need

    Give your patient your personal cell phone number and invite them to call if they are worried, if the problem doesn’t get better, or if they couldn’t get the help they need. Patient rarely call; when they do, it’s usually important.

  • Let the patient set the agenda

    After introductions and clarifying role/purpose, the health professional says, “Before we start it would be really helpful for me to know what’s on your mind”. Listen without interrupting. Feedback and clarify.

  • Choose to love your job

    On every journey to work, choose the thoughts you allow into your mind. Displace thoughts of resentment, fatigue or blaming with thoughts of gratitude and appreciation for the privilege of intimate connection with your patients.

  • Learn about self-compassion

    Health professionals tend to be high self-critical. Self-compassion allows you to be kinder to yourself and less judgmental of others. Self-compassion is also a more stable foundation for wellbeing than self-esteem and may help protect against burnout.

  • Offering a comforting touch in every patient encounter

    Non-clinical touch powerfully conveys empathy, care and concern. A touch to the back of the hand, or to the upper arm universally conveys empathy in all cultures. Many patients will appreciate having their hand held during a moment of anxiety.

  • Say, “I have the time”

    At the conclusion of each patient encounter, ask, “Is there something else I can do for you today? – I have the time.” When you attend to what is most important to patients, the time you need will magically become available.

  • Choose to believe that ‘difficult’ patients don’t exist

    If an interaction is feeling difficult, maybe the problem is a difficult health professional, not a difficult patient. This shift in attitude has a magical effect on patients and will definitely improve your day!

  • Walking the TALK – Tiny Acts of Loving Kindness

    Each day set the intention of performing a small act of kindness: moving the patient’s water jug within reach; helping the lost visitor; making the phone call to reassure a family member. The only limit is your imagination.

  • Treat each patient as the only patient in the world.

    Setting aside all your hurry and distraction to be fully present to each patient – as if they were the only patient in the whole world. Pause before every patient encounter, take some deep breaths, stand still and then bring your full attention to your patient.

Learn With Us, in a guided environment.

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Workplace

Health professional longing for a compassionate workplace

86% of surveyed health professionals said they would consider changing jobs to find a truly compassionate workplace. 244 health professionals, mostly from the USA, New Zealand, Australia and Spain, responded to

Happy professionals 4 blog

Happiness

The ‘Happiness in Healthcare’ Project takes off

Happy Blog by Robin Youngson Five days ago I launched the ‘Happiness in Healthcare‘ Project and already we’re getting responses from around the world – it really seems to have

{ through compassion we can put health & care back at the centre of healthcare }

For those who wish to engage more deeply with the movement there are a number of ways you can get involved

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Support Our Campaigns

We’ll soon be launching campaigns to engage supporters in the work of rehumanising healthcare.

In the meantime, what do YOU think healthcare needs to be more compassionate?

Post your own ideas

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Learn With Us

For each individual, the journey back to care, kindness and compassion is irreversible.

Take your first step today.

For organisations, the flame of compassion can spread rapidly.

Ignite the fire today.

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Join the Movement

Feel that care and compassion is being crushed in the system? Feeling helpless and lost?

You are not alone. Be embraced by our caring community and find ways to reconnect to your values, hopes and aspirations.

Join Now